Our Story

Akita is a powerful Customer Success platform that was founded with the mission of making customer relationships easy to maintain and nurture. Our goal is to break down data and organizational silos to empower Customer Success teams with actionable insights and timely alerts.

Akita was founded in 2014 by Clay Smith when he recognized that many companies were failing their customers, simply because they couldn't see the full picture. He set out to build a platform that would integrate with all of the leaders in Software as a service (SaaS) and provide a 360-degree view of each customer to anyone in the company who interacts with customers.

Based in the Digital Hub on Crane Street, Dublin (in the shadows of the Guinness Brewery), we are dedicated to being a part of the customer-centric movement that is driving adoption, loyalty, and growth in SaaS.

Leadership Team

Clay Smith

Founder & CEO

Barry Devon

Founder & Head of Sales

Sandra Pender

Head of Marketing

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