This Week’s Customer Success News, Stories & Ideas via Akita

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

uSERP CEO, Jeremy Moser, shares — “6 Customer Retention Strategies that Work [+Examples]“.

Head of Customer Success at NetHunt CRM, Anastasia Tatsenko, provides some practical retention steps with — “Cut Churn with These 5 Smart Automated Processes (+ Templates & Triggers!)“.

On the Forbes blog, Founder and Chief Culture Officer of Ideal Outcomes, Jason Richmond, asks [and answers] — “The Employee And Customer Experience: What Do They Have In Common?“.

Managing Director at lowercase, Josh Krissansen, looks at —”Cross-selling and Upselling: What to Know Before Getting Started“.

Aaron Dinin of Duke University digs into the mis-use of customer surveys in — “Survey Customers at Your Own Risk“.

Zac Sprackett, Chief Product Officer at SugarCRM, shares his thoughts on the future of retention with — “Unlocking the Potential of AI to Increase Customer Retention“.