Issue 325

This Week's Customer Success News, Stories & Ideas via Akita

Akita Administrator
Oct. 21st, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Head of Global Customer Engagement at Wrike, Artem Gurnov, looks at — "Enhancing Customer Success Work with Automation".

Lincoln Murphy, Founder at Sixteen Ventures, takes on a thorny Customer Success topic in his LinkedIn post — "Delight vs. Happiness vs. Success: Why They’re Different and Why That Matters. It’s Time to End This “Debate.”".

BuiltIn's Michael Hines explains why — "Scaling Customer Success Is About More Than Hiring and Introducing Automation".

SaaStr Founder, Jason Lemkin believes current market conditions mean Customer Success salaries need to be re-evaluated — "Want to Be Paid More in Sales and Customer Success? Fine, but You Gotta Close More".

The team at Nickelled share their — "SaaS Onboarding Checklist Best Practices & Examples".

CSM at Bonfire, Melanie Moshi, details — "5 Reasons Why Customer Success is the Future (And Here to Stay)".

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