Issue 241

Customer Success Roundup for the 9th October 2020

Barry Devon
Oct. 9th, 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


Cassie Young of Primary Venture Partners advises companies to "Use the CURE Framework to Figure Out Who Owns Contract Renewal".

NetHunt CRM's Anna Pozniak uses a case study to illustrate that "Everybody Wins: How to Implement Customer Success".

Ben Murray, CFO of Mobile Solutions, looks at "CFO KPI Close-up: Churn".

Over on the Success League blog, Kristen Hayer lists "3 Ways That Perfectionism Kills Customer Success".

Groove's Melissa Rosen outlines "How to Talk to Customers: 10 Tips for Startup Founders".

Jessica Greene from Help Scout walks through using knowledge base SEO to improve Customer Success in "5 Simple Knowledge Base SEO Tips Anyone Can Follow".


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