Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

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Cassie Young of Primary Venture Partners advises companies to "Use the CURE Framework to Figure Out Who Owns Contract Renewal".

NetHunt CRM's Anna Pozniak uses a case study to illustrate that "Everybody Wins: How to Implement Customer Success".

Ben Murray, CFO of Mobile Solutions, looks at "CFO KPI Close-up: Churn".

Over on the Success League blog, Kristen Hayer lists "3 Ways That Perfectionism Kills Customer Success".

Groove's Melissa Rosen outlines "How to Talk to Customers: 10 Tips for Startup Founders".

Jessica Greene from Help Scout walks through using knowledge base SEO to improve Customer Success in "5 Simple Knowledge Base SEO Tips Anyone Can Follow".

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