Issue 288

Customer Success Roundup for the 8th October 2021

Barry Devon
Oct. 8th, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


The UserGuiding team detail — "16 Customer Success Metrics and KPIs to Track in 2021".

Co founder at Akita, Barry Devon, discusses the relevance of Journey Mapping today in — "Is the Customer Journey Over?".

Irene Lefton, Customer Success Advocate and Author, chats to The Success League's Kristen Hayer about — "What Do Your Customers Want From Their Customer Success Teams?" [Podcast].

PayPro Global's Hanna Barabakh shares "10 Secrets to Help You Reduce Customer Churn Fast".

Head of Marketing Automation at CloudApp, Michael Roberts asks (and answers) — "How Do You Rebuild Trust With Dissatisfied Customers?".

Customer Success Consultant, Anita Toth, lists — "9 Common Difficult Customer Conversations Mistakes & How to Avoid Them".


UPCOMING EVENTS

Customer Success Festival / October 13th & 14th
Deliver value. Drive retention. Learn from the best in CS. Learn More

CSN Cafe Lyon / October 13th @ 1830 - 2100 CEST
A hub for people to share ideas and industry insights. Learn More

Basic Skills for Customer Success Managers / October 19th @ 11AM ET
Time Management. Learn More

Tricks for Presenting Customer Success to Your Board / October 28th @ 6PM CET
All the tricks you need to get the board to see through the lens of the customer. Learn More

Chief Product Officer Summit / November 11th
Event focusing on the challenges faced by those in product leadership roles. Learn More


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