Issue 219

Customer Success Roundup for the 8th May 2020

Barry Devon
May. 8th, 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


Sixteen Ventures' Lincoln Murphy provides a framework (and calculator) for figuring out the amount of CS resources you'll need in "Customer Success Capacity Planning".

Consultant and author Robbie Kellman Baxter shares "10 Ways to Reduce Subscription Churn — Even Now".

Writing for the Harvard Business Review, Gene Cornfield of Accenture outlines "The Most Important Metrics You’re Not Tracking (Yet)".

Baremetrics' Dominique Jackson provides you with some ideas and best practices for dealing with involuntary churn in "How to Write Effective Dunning Emails (30+ Examples Included)".

Valuize CEO, Ross Fulton explains "How to Create an Ideal Customer Profile to Increase Retention".

SuccessHacker's Tracie Liao discusses what to do if you have "Lost Your Job in Customer Success?".


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