Issue 161

Customer Success Roundup for the 8th March 2019

Barry Devon
Mar. 8th, 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


BombBomb's Donna Kelly lists some "Customer Success Resources You're Not Taking Advantage Of, but Should".

The team at Feedier have outlined the "Key Customer Satisfaction Metrics and How to Measure Them".

Alex Bîtcă from Retently, details "12 Proven Tactics to Increase Your Customer Lifetime Value".

VP of Customer Success at UpDater, Chad Horenfeldt, looks at "2 Quarterly Business Review Myths That Customer Success Needs to Abandon".

Looking for customer proof? Psychotactic's Sean D'Souza provides a useful how-to guide on getting "Testimonials That Don't Suck: The Complete Guide".

Agi Marx from Thematic, lays out her "5 Best Practice Tips for Customer Journey Mapping Surveys".


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