Issue 174

Customer Success Roundup for the 7th June 2019

Barry Devon
Jun. 7th, 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


OPTIM-EYEZ Managing Director, Sam Hurley delivers some top retention strategies in "Keep Your Customers! Use These 3 Engaging Loyalty Boosters".

Kevin Levine, Director of Customer Success at Respana, outlines why he believes "Empathy Drives Adoption".

Denise Yohn interviews Devon Westerholm from Dropbox, discussing how to "Align Employees to Customer Success to Drive CX Excellence".

The team at CallMiner provide us with this wonderfully exhaustive and practical resource — "Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys".

Salesforce Principal Scientist, Arun Jagota goes in-depth on "Predicting Customer Churn".

Director of Customer Success at ChartMogul, Tyler Daley offers his take on "How to Develop a Success Management Strategy".

Taskfeed founder, Andy Mahood uncovers "The Metrics That Count in Customer Onboarding".


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