Customer Success Roundup for the 6th November 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Olesia Melnichenko from HelpCrunch details her “6-Step Process to Turn Your SaaS Customer Support into Customer Success“.

Over on the Vero blog, Stephanie Knapp delivers an exhaustive look at “Post-Purchase Emails 101: What You Need to Know“.

SuccessHACKER’s Todd Eby brings together some experienced Customer Success professionals and shares their discussion — “CSM Mastermind: Increasing Key Stakeholder Engagement in Accounts“.

Writing for HelpScout, Sarah Chambers presents “A Founder’s Guide to Building a Customer-Focused Company“.

CFO Dive’s Jane Thier provides an overview of a Key Performance Indicator of interest to CSMs in “CFO KPI Close-up: Customer Retention“.

SaaS Coach Dan Martell explains “What Is Churn? Customer & Revenue Churn Explained for Your SAAS Business“.