Issue 292

Customer Success Roundup for the 5th November 2021

Barry Devon
Nov. 5th, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


Saastr CEO, Jason Lemkin explains — "How to Keep a Customer for 11 Years".

Barry Devon, Akita Co founder, looks at — "How to Use Customer Success Technology to Manage a Multitude of Customers (with a Small Customer Success team)".

Chief Community Officer at MURAL, Paul Estes explains why — "The Future Of Customer Success Belongs To The Handyman, Not The Toolbox".

Duct Tape Marketing's John Jantsch discusses — "7 Approaches To Help You Generate More Referrals" [Podcast].

Heart of the Customer's Jim Tincher talks about all interactions NOT being equal in — "The Hard Truth About Your Customers’ Moments of Truth".


UPCOMING EVENTS

CuSP: A Customer Success Community / November 10th @ 5PM CDT
Customer Success in a Virtual World. Learn More

Chief Product Officer Summit / November 11th
Event focusing on the challenges faced by those in product leadership roles. Learn More

Researching, Developing, Implementing & Managing a Modern Customer Success Service / November 17th @ 12.30PM ET
Reporting and Collaborating. Learn More

Customer Success Network Cafe — London / November 17th @ 8AM GMT
For Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry over a cuppa. Learn More

CSN Cafe Lyon / November 23rd @ 8AM CET
A central hub where people can share ideas and industry insights. Learn More


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