Issue 292

Customer Success Roundup for the 5th November 2021

Barry Devon's Photo
Barry Devon
Nov. 5th, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Saastr CEO, Jason Lemkin explains — "How to Keep a Customer for 11 Years".

Barry Devon, Akita Co founder, looks at — "How to Use Customer Success Technology to Manage a Multitude of Customers (with a Small Customer Success team)".

Chief Community Officer at MURAL, Paul Estes explains why — "The Future Of Customer Success Belongs To The Handyman, Not The Toolbox".

Duct Tape Marketing's John Jantsch discusses — "7 Approaches To Help You Generate More Referrals" [Podcast].

Heart of the Customer's Jim Tincher talks about all interactions NOT being equal in — "The Hard Truth About Your Customers’ Moments of Truth".


CuSP: A Customer Success Community / November 10th @ 5PM CDT
Customer Success in a Virtual World. Learn More

Chief Product Officer Summit / November 11th
Event focusing on the challenges faced by those in product leadership roles. Learn More

Researching, Developing, Implementing & Managing a Modern Customer Success Service / November 17th @ 12.30PM ET
Reporting and Collaborating. Learn More

Customer Success Network Cafe — London / November 17th @ 8AM GMT
For Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry over a cuppa. Learn More

CSN Cafe Lyon / November 23rd @ 8AM CET
A central hub where people can share ideas and industry insights. Learn More

Never Miss an Issue

Get hand-picked Customer Success content from around the web, delivered to your inbox every Friday.

Akita is Customer Success Management software that will help your business retain its customers and grow revenue.

Request a Demo