Issue 177

Customer Success Roundup for the 5th July 2019

Barry Devon
Jul. 5th, 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


Customer Success Consultant Rick Adams delivers some useful advice on "Common CSM Traps and Pitfalls".

Erika Childers from UserIQ has put together a list of "Customer Success Blogs You Should Be Following".

Hotjar's Fio Dossetto does a deep dive on "Understanding and Measuring Your Customer Effort Score (CES)".

Built To Scale founder Jeremy Gillespie lists and describes the "Top 10 Health Metrics Customer Success Should Be Measuring".

As part of their 'Summer Slump Series', OpenView's Bayley Dietz collates some "Resources to Thrive in Customer Success".

OPTIM-EYEZ' Sam Hurley outlines "6 Super-Psychological Triggers to Use for Maximum Customer Retention".

Conor Bond from WordStream tells us "Why You Need Customer Health Scoring (& How to Do It Right!)".


Never Miss an Issue

Get hand-picked Customer Success content from around the web, delivered to your inbox every Friday.

Akita is Customer Success Management software that will help your business retain its customers and grow revenue.

Request a Demo