Issue 308

Customer Success Roundup for the 4th March 2022

Barry Devon's Photo
Barry Devon
Mar. 4th, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


The team took a deep dive into user reviews of a range of Customer Success platforms on G2 Crowd and share their results in — "20 Reported Problems With Customer Success Software (And How Akita Resolves Them)".


ProductLed's Ramli John chats on the Inside Intercom Podcast about — "Why You’re Getting User Onboarding Wrong".

Lincoln Murphy, consultant with Sixteen Ventures, reveals — "The 5 Secrets of World-class Customer Success Managers".

On the Hackernoon blog, Sarah Othman looks at how Customer Success promotes positive customer-centricity in — "Customer Success: A Recipe for Business Ethics?".

Senior VP, Global Customer Success at PayTabs, Adel Hameed, asks (and answers) — "What Is Customer Success and How to Get Started?".

Director of Client Services at Littera Education, Colleen St. John, looks at — "Managing Customer Information and Establishing Metrics".


CSN Cafe Oslo / 7th March @ 5PM CET
The theme for this month's cafe is The Customer Journey. Learn More

GGR: CS Ops Office Hours / 17th March @ 4PM CET
This series is meant for those CS Operations Leaders who are building strategy, execution, and measurement within their customer orgs. Learn More

CSN Master Class / 28th March @ 2PM CEST
Winning Strategies for Salary Negotiation in CS. Learn More

The Customer Confrence — Israel / 29th March
Largest conference in Israel fully dedicated to the international and Israeli Customer Success scene. Learn More

CSN Cafe Cambridge / 18th May @ 5.30 BST
Designed for Customer Success Professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More

Never Miss an Issue

Get hand-picked Customer Success content from around the web, delivered to your inbox every Friday.

Akita is Customer Success Management software that will help your business retain its customers and grow revenue.

Request a Demo