Customer Success Roundup for the 4th March 2022
Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.
from TEAM AKITA
The team took a deep dive into user reviews of a range of Customer Success platforms on G2 Crowd and share their results in — "20 Reported Problems With Customer Success Software (And How Akita Resolves Them)".
Via THE GLOBAL CUSTOMER SUCCESS COMMUNITY
ProductLed's Ramli John chats on the Inside Intercom Podcast about — "Why You’re Getting User Onboarding Wrong".
Lincoln Murphy, consultant with Sixteen Ventures, reveals — "The 5 Secrets of World-class Customer Success Managers".
On the Hackernoon blog, Sarah Othman looks at how Customer Success promotes positive customer-centricity in — "Customer Success: A Recipe for Business Ethics?".
Senior VP, Global Customer Success at PayTabs, Adel Hameed, asks (and answers) — "What Is Customer Success and How to Get Started?".
Director of Client Services at Littera Education, Colleen St. John, looks at — "Managing Customer Information and Establishing Metrics".
UPCOMING EVENTS
CSN Cafe Oslo / 7th March @ 5PM CET
The theme for this month's cafe is The Customer Journey. Learn More
GGR: CS Ops Office Hours / 17th March @ 4PM CET
This series is meant for those CS Operations Leaders who are building strategy, execution, and measurement within their customer orgs. Learn More
CSN Master Class / 28th March @ 2PM CEST
Winning Strategies for Salary Negotiation in CS. Learn More
The Customer Confrence — Israel / 29th March
Largest conference in Israel fully dedicated to the international and Israeli Customer Success scene. Learn More
CSN Cafe Cambridge / 18th May @ 5.30 BST
Designed for Customer Success Professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More
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