Customer Success Roundup for the 4th June 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Customer Success Director with Salesforce, Brett Matthews, details — “10 Lessons from 10 years in Customer Success“.

Mathew Patterson, Customer Evangelist at Help Scount explains “How Support Teams Can Improve Customer Retention“.

CloudApp’s Michael Roberts asked some of the brightest minds in Customer Success — “How To Build Long Term Relationships With Your Customers“.

Chargebee’s Sriya Srinivasan looks at — “Recurring Billing Issues: 7 Common Challenges and How to Overcome Them“.

The team at Helpshift list “3 Ways to Gauge Whether Your Customers Are Truly Happy“.

Insided’s Remco de Vries chats with Google’s Brian Lafaille about “How to Transition From a High-Touch to a Tech-Touch Strategy” [Recorded Webinar].

UPCOMING EVENTS

Adoption & Growth with Digital Touch Customer Success / June 8th @ 4PM – 5PM PDT
Efficient Ways to Support a Low-touch Service Model at Scale. Learn More

CSN Cafe Wrocław / June 10th @ 6PM CEST
For Customer Success Managers of all levels to meet virtually, discuss challenges over a coffee. Learn More

Chicago Customer Success — June Meet Up / June 10th @ 8AM CDT
A Quantitative Approach to Customer Success with BigTime Software. Learn More

The Customer Conference / June 15th & 16th
[From $35] Independent Customer Success Conference for Tech Companies. Learn More

Customer Experience Management Field Guide / June 16th @ 5PM GMT+1
CX Leadership: Discussing Leadership, Influence, Responsibility and Authority. Learn More

CSN Breakfast/ June 23rd @ 10AM – 10.45AM CEST
What Do We Want to Achieve with QBRs? Learn More