Issue 280

Customer Success Roundup for the 30th July 2021

Barry Devon
Jul. 30th, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


Process Street's Jane Courtnell outlines "8 Actionable Ways to Make Your Customer’s Success Milestones Product-Oriented".

Insided's Anika Zubair chats with Pat Phelan of GoCardless about "Data-Driven Customer Success Teams" [Podcast].

MindFire's Ernest Bio Bogore asks (and answers) "How to Bring Back Disengaged Users".

Brian Hall and Lauren Decker from Carema Consulting chat to Brian from Revenue Revolutionaries, asking the question — "Is Your Product Marketing Team Talking to Customers?" [Podcast].

Director of Client Services at Littera Education, Coleen St. John, looks at — "Starting Up - Why I Chose to Build Support First".

Head of Partner Success at Holded, Frank Bezema, dives into — "Customer Success; A Maturity Analysis".


UPCOMING EVENTS

CSN Cafe Ireland / August 6th @ 9AM IST
An informal catch-up for Customer Success Managers of all levels. Learn More

Basic Skills for Customer Success Managers / August 17th @ 4PM BST
#8 - Problem Solving in Customer Success. Learn More

Chicago Customer Success - August Meet Up / August 19th @ 7.45AM CDT
In-person event — morning meet-up of best practices and networking. Learn More

CSN Cafe Oxford / August 27th @ 8.30AM BST
An informal monthly catch up for Customer Success Managers of all levels to meet, discuss challenges and drink coffee. Learn More

Women in SaaS Summit / September 8th
Empowering Female Voices in SaaS. Explore, Celebrate, and Learn. Learn More


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