Issue 263

Customer Success Roundup for the 2nd April 2021

Barry Devon
Apr. 2nd, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


Global Customer Engagement Manager at Wrike, Artem Gurnov outlines "7 Scenarios New CSMs May Fear and How To Handle Them".

Customer Experience Consultant Colin Shaw details "5 Rules for Making Customers Feel ‘Cared For’ and ‘Valued’".

Co-Founder of WPForms, Jared Atchison addresses "How to Reduce Customer Churn in 2021 (4 Tips)".

CEO at Cudy Technologies, Alexander Lim lists "The 5 Steps to Develop a Customer Success Strategy".

Group Manager of Content Marketing at Zendesk, Tara Ramroop shares a guide to "Customer Feedback: Get It, Organize It, and Make It Work for You".

Barry Devon, Co-Founder of Akita, myth busts the ubiquitous Customer Success mantra — "A 5% Increase in Customer Retention Can Increase Company Revenue by 25-95%".


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