Customer Success Roundup for the 29th May 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

CS consultant, Brooke Goodbary looks at “How Customer Success Teams Should Respond to COVID-19“.

The Chargify team examines cross-functional collaboration in “Achieving Customer Centricity Across All Organizations“.

Customer Success Director at Kustomer, Chad Horenfeldt describes “10 Ways a CSM Can Quickly Build Trust With a New Client“.

PracticalCSM’s Rick Adams believes “The Secret to Customer Value Realization Is High-Quality Preparation“.

Primary Venture Partners’ Cassie Young investigates “Leveraging NPS to Drive Business Growth“.

Campaign Monitor’s Customer Experience Programs Manager, Ros Hodgekiss goes in-depth on “How to Use Email to Get Customer Feedback and Grow Your Business“.