Customer Success Roundup for the 28th August 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Weave HQ’s Customer Success Director, Kat Fisher looks at “5 Signs of a Customer at Risk and What to Do About It.“.

Lincoln Murphy of Sixteen Ventures describes “How to Quantify the Impact of Bad-fit Customers“.

Over on the Zendesk blog, Molly Murphy lists “30 Customer Success Interview Questions You Should Ask Every Candidate“.

Moritz Dausinger, Founder of Refiner, details “17 Goal-Oriented NPS Follow-Up Emails You Can Use Right Now“.

Quinconx’s Yadhu AU explains “How To Map Your New Marketing Funnel Stages For The Entire Customer Journey“.

SaaStr’s Jason Lemkin asks (and answers), “What’s More Important, New Customers or Retention? It’s a Trick Question“.