Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

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Built In's Brian Nordli looks at how to eradicate churn in "Don’t Manage Customer Churn. Prevent It.".

Co-founder of NP Digital, Neil Patel publishes "The Complete Guide to Client Onboarding and Retention".

'nuffsaid CEO, Chris Hicken asks (and answers) — "Is Your Low-Touch Model Really Just Customer Support *Plus*?".

Vice President of CS at Goodtime.io, Lauren Costella makes predictions about the future of Customer Success in "The Future Is Hybrid: The Impact to CS People, Process, and Technology".

Simpo's Yuval Karmi and Max Smith-Gee share their recent presentation — "Customer Journey - Why is the Ride so Bumpy" [Video].

Delores Cooper reflects on her first year as a Customer Success Manager with Zendesk in "Lessons of a Customer Success Manager".

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