Issue 172

Customer Success Roundup for the 24th May 2019

Barry Devon
May. 24th, 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


Megan Macaluso from ESG joins ServiceRocket's 'Helping Sells Radio' for their latest episode entitled "Customer Success Is a Hypothesis Machine" [Podcast].

HubSolv's Caterina Bassano outlines "3 Ways for SaaS Companies to Reduce Churn with Live Chat".

"Has Your NPS Program Become…Boring?" If so, Lisa Abbott from Wootric shows us how to spice things up.

Workshare's Chief Customer Officer, Eleanor O'Neill, talks with Jeanne Bliss about "How to Build Your Customer Success Forecasting System" [Podcast].

In an extract from his book The Mom Test, Rob Fitzpatrick gives some great advice on getting honest feedback from customers in "How to Learn Insights from Customers When Everyone Is Lying to You".

CSM Insight's Adam Joseph looks at how to find out if your customer thinks your product is 'essential' or not in "CS & The Three Little Pigs".


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