Customer Success Roundup for the 24th July 2020
Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.
Mayank Jain gives a broad introduction to some key Customer Success practices in "Reducing Churn - A Primer".
HelpCrunch's Anastasiia Khlystova details why "Correlation Between Customer Satisfaction and Retention Is Real".
Moveworks' Rubab Uddin delves into the role of a CSE in "Let Me Tell You About Customer Success Engineering".
CMO at Acquire, Sawaram Suthar covers "Growth Hacking: Fuel to Your Retention Efforts".
For our French-speaking subscribers: Corentine Berne discusses "Customer Success Manager, ce rôle clé au coeur du Digital " with Botify's Director of Customer Success, Alexia Ceva. [Podcast]
Partner at Storm Ventures, Arun Penmetsa looks at "Measuring Customer Success".
Never Miss an Issue
Get hand-picked Customer Success content from around the web, delivered to your inbox every Friday.
Akita is Customer Success Management software that will help your business retain its customers and grow revenue.