Issue 279

Customer Success Roundup for the 23rd July 2021

Barry Devon's Photo
Barry Devon
Jul. 23rd, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

On the Chameleon blog, Ray Slater Berry goes deep with — "The Complete Guide on Jobs To Be Done in User Onboarding".

VP of Customer Success at Venafi, Mercer Smith, looks at — "Building a Customer-Oriented Company: Strategies & Examples".

On the Process Street blog, Leks Drakos believes you should "Bring Your Customer Success Out of the Stone Age by Building Your Company’s People Intelligence".

On the Nicereply blog, Douglas Liantonio explains "How to Reduce Customer Churn with a Person to Person Etiquette in Business".

Paige Elmore, a CSM at GovTribe, evaluates "Humans vs. Chat Bots in Customer Success".

The Success League's Kristen Hayer discusses "Annual Planning for Customer Success".


Customer Success - New York City / July 27th @ 1PM - 2PM EDT
How to hack your to-do list with Rachel Provan. Learn More

The Dreaded Cancellation Call / July 27th @ 4PM ET
Journey to "that wasn't so bad after all". Learn More

An Executive’s Guide To Company-Wide CS / July 27th @ 11AM ET
Drive Greater Business Value With Seamless Alignment Around CS. Learn More

Digital CSN Cafe Manchester / July 29th @ 8.30AM BST
Meet, discuss challenges and share best practices in the industry in the morning virtually over a cuppa. Learn More

CSN Cafe Ireland / August 6th @ 9AM IST
An informal catch-up for Customer Success Managers of all levels. Learn More

Basic Skills for Customer Success Managers / August 17th @ 4PM BST
#8 - Problem Solving in Customer Success. Learn More

Chicago Customer Success - August Meet Up / August 19th @ 7.45AM CDT
In-person event — morning meet-up of best practices and networking. Learn More

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