Customer Success Roundup for the 22nd October 2021
Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.
CEO of Predctable Revenue, Collin Stewart, investigates — "Jobs-To-Be-Done Theory: Understand Your Customers Better".
tl;dv Co founder, Carlo Thissen shares a recording of — "CS Roundtable: Building CS Ops from Scratch" [Video].
On the Success League's blog, Russell Bourne evaluates — "Variable Compensation Models for CSMs".
Customer Experience Consultant, Annette Franz, looks at creating value for your customers in — "Evolving Your Customer Success Approach".
SaaStr's Jason Lemkin lists — "5 Tips to Minimize “Churn and Burn” Behavior in Your Sales Team".
UPCOMING EVENTS
Evolving Customer Success Into Value Xperience / October 26th @ 2PM ET
Hear about a new strategic framework. Learn More
Customer Success Festival APAC / October 27th/28th
Driving revenue growth with customer success. Learn More
Tricks for Presenting Customer Success to Your Board / October 28th @ 6PM CET
All the tricks you need to get the board to see through the lens of the customer. Learn More
Digital CSN Cafe Manchester / October 28th @ 9.30AM CEST
For Customer Success Professionals of all levels to meet, discuss challenges and share best practices . Learn More
Chief Product Officer Summit / November 11th
Event focusing on the challenges faced by those in product leadership roles. Learn More
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