Issue 160

Customer Success Roundup for the 1st March 2019

Barry Devon
Mar. 1st, 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


SaaS consultant Tony Freed breaks down his "Top 10 User Onboarding Mistakes".

Sara Staffaroni from GetFeedback tells us "How to Follow up with NPS Detractors, Promoters, and Passives".

Pulkit Agrawal, CEO at Chameleon, argues that "For Better User Onboarding, Switch to Product Marketing".

CSM at Atlassian Statuspage, Jake Bartlett details "8 Common Mistakes That Negatively Impact CES".

CX consultant Gerry Brown cautions against oversimplifying customer metrics in "Why 'Moneyball' Customer Metrics Must Replace the NPS Myth".

Amy Downs, Chief Customer Officer at Lifesize, completely disagrees and makes the case for NPS in "The First Step to Increasing Customer Loyalty: Adopt a Metric the Whole Company Can Rally Behind".


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