Customer Success Roundup for the 19th March 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

CX lead at Cutback Coach, Cairo Amani explains “How to Break Into Customer Success“.

Managing Director at Productled, Ramli John presents “Common User Onboarding Myths Busted” [Video].

VP of Customer Success at Venafi, Mercer Smith-Looper delivers “A Comprehensive Guide to Customer Satisfaction Score“.

The team at SuccessCOACHING compiles “The Customer Success Jobs Report for March 2021“.

Josh Bean, Senior Director of Product Marketing at Zendesk, investigates “Upselling and Cross-Selling: Understanding the Concepts and Building a Strategy“.

The team at Propheto goes deep with “Demystifying Data Science: A Case Study on Customer Churn“.