Issue 310

Customer Success Roundup for the 18th March 2022

Barry Devon
Mar. 18th, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


Tomasz Tunguz, Venture Capitalist at Redpoint looks at — "The Three Types of Customer Success Teams".

Alex Bîtcă, Product Manager with Retently, details — "The Three Leading Causes of Customer Churn".

Head of Customer Success Account Managers Group at Microsoft, Maor David-Pur, previews some — "Customer Success Trends in 2022".

On the Women in Customer Success Podcast, Jan Young and Jill Naden Gronsky of The Success League discuss — "The Fundamentals of Customer Success".

The team at ServiceSource outline the — "Steps You Can Take to Ensure a Frictionless Renewal".

Emily Russell, Director of Customer Experience at Olark chats with Craig Stoss on the Nicereply Podcast about — "Sales as Part of a Customer Experience Team".


UPCOMING EVENTS

CSN Master Class / 28th March @ 2PM CEST
Winning Strategies for Salary Negotiation in CS. Learn More

The Customer Confrence — Israel / 29th March
Largest conference in Israel fully dedicated to the international and Israeli Customer Success scene. Learn More

CSN Breakfast / 31st March @ 10AM CSET
How to stand out in your next CSM interview? Learn More

CSN Cafe Cambridge / 18th May @ 5.30 BST
Designed for Customer Success Professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More


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