Issue 278

Customer Success Roundup for the 16th July 2021

Barry Devon's Photo
Barry Devon
Jul. 16th, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

SaaStr CEO, Jason Lemkin, walks us through "11 Top Tips to Drive Down Churn -- That You Can Implement Right Now!!" [Video].

Paypro Global's Hanna Barabakh goes in-depth with — "The SaaS Customer Lifecycle Explained".

Executive Director at The Revenue Enablement Institute, Stephen Diorio, evaluates a key ally to the CS department in — What is Revenue Operations and How Does It Create Value?".

Principal at The Agile World, Greg Kihlström looks at — "Why You Need Real-Time Insights to Improve Customer Experience".

Head of Customer Success at Yup, Jennifer Chiang, explains "Why a Strong Product/CS Relationship Matters".

Casey Padgett, Director of Partnerships at Gravy dives into churn mnagement with "Improve Your Customer Retention With These 5 Easy Steps".


Basic Skills for Customer Success Managers / July 20th @ 4PM GMT
Data Analysis and Reporting. Learn More

SF Customer Success Meetup - Virtual / July 21st @ 12 Noon PST
Topic: Complicated relationship between CS and the product. Learn More

CSN Masterclass / July 21st @ 9AM BST
[£10] Drive Revenue Growth through Customer Touchpoints. Learn More

The Dreaded Cancellation Call / July 27th @ 4PM ET
Journey to "that wasn't so bad after all". Learn More

An Executive’s Guide To Company-Wide CS / July 27th @ 11AM ET
Drive Greater Business Value With Seamless Alignment Around CS. Learn More

Digital CSN Cafe Manchester / July 29th @ 8.30AM BST
Meet, discuss challenges and share best practices in the industry in the morning virtually over a cuppa. Learn More

Chicago Customer Success - August Meet Up / August 19th @ 7.45AM CDT
In-person event — morning meet-up of best practices and networking. Learn More

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