Customer Success Roundup for the 15th January 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Over on the Help Scout blog, Emily Byford details “7 Proven SaaS Customer Success Best Practices“.

SaaStr shares an illuminating session with Zuora’s Carl Gold looking at “Fighting Churn with Data” [Video].

VP of Customer Success at E2open, Rebecca Nerad reveals her “Customer Success Reading List“.

Product Manager at LinkedIn, Alex Reeve presents “A Primer on Product Metrics“.

Writing for PostFunnel, Matt Duczeminski outlines “6 Important Lessons We Learned About Customer Retention in 2020“.

In another great article from Help Scout, Kiera Abbamonte lists “8 Key SaaS Customer Success Metrics & How to Measure Them“.