Customer Success Roundup for the 14th May 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.
Mailshake Co founder, Sujan Patel, looks at a business function key to Customer Success in — "What the Heck Is Rev Ops and Why Should You Care?".
On the Feedier blog, we learn — "Why Customer Success Plays a Vital Role in Feedback Collection".
Director of CS at Spreedly, Mike Lee, writes about inclusivity in Customer Success (& Tech in General) in — "Why Belonging Matters".
The team at Nickelled detail — "3 Easy Ways to Design a Great Onboarding Flow".
Customer Evangelist at Help Scout, Mathew Patterson, explains "How Support Teams Can Improve Customer Retention".
The Getfeedback team deliver — "A Guide to Transactional NPS (tNPS)".
Never Miss an Issue
Get hand-picked Customer Success content from around the web, delivered to your inbox every Friday.
Send me the weekly Customer Success Roundup containing articles, podcasts, whitepapers, and more. I understand the newsletter is sponsored by and may contain promotional messages from Akita. I expressly agree to receive the newsletter and know that I can easily unsubscribe at any time.
No spam, ever. We'll never share your email address.
Akita is Customer Success Management software that will help your business retain its customers and grow revenue.