Issue 211

Customer Success Roundup for the 13th March 2020

Barry Devon
Mar. 13th, 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


Tri Tuns' Jason Whitehead looks at "The Very First Question a Customer Success Team Needs to Ask".

Laryssa D'Alama, Senior Customer Success Manager at RD Station, details her "Learnings About Improving Customer Adoption in a SaaS Model Company".

Diginomica's Phil Wainewright discusses "How to Find the Golden Customer Experience That Leads to Success" with Zendesk's Chief Customer Officer, Elisabeth Zornes.

AdZiggy's Jeremiah Lam dives into "Customer Acquisition Cost and Why It Matters".

Customer Success leader at KeepTruckin, Mohammed Shahrukh describes "How [He] Built a Customer Success Team".

And finally, here's an interesting read for Enterprise Sales/Customer Success teams from SaaS consultant Dave Kellog "The Zero-Sum Fallacy: ARR vs. Services".


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