Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

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CSM at Onna, Eddie Salce, discusses focusses on Customer Success in the non-SaaS world in "Building a Not so SaaSy Customer Success Team".

SaaStr's Jason Lemkin believes "A Pause Is Better Than a Cancel. And a Downgrade Is Not Churn.".

Close CEO, Steli Efti delivers some advice to help with current pressures — "COVID-19 Churn Prevention: Your Customers Are Cutting Costs. Don't Just Let Them Cancel".

ProfitWell's Patrick Campbell encourages entrepreneurs to "Track These 7 Customer Success KPIs to Maximize Value for Your Customers".

Vineet Gupta from ProProfs looks at "Customer Churn Analysis: How Can Startups Get It Right?".

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