Issue 74

Customer Success Roundup: 7th July 2017

Sandra Pender
Jul. 7th, 2017

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


OceanX founder Georg Richter looks at “How to Use Data to Stem the Tide of High Churn”.

Marketo's Director of Customer Success, Mike Handes, believes a comprehensive customer training strategy is key in avoiding churn. He discusses this in “Three Ways to Invest in Your Customers Through Education”.

Jesse Japitana from Mattermark explains “Why Customer Success Equals Business Success”.

Customer Success evangelist Nichole Elizabeth DeMeré's comprehensive post describes “How to Start a Customer Success Program from Scratch”.

Kronos's Lauren Nawfel describes her “Top 5 Commandments of Customer Success”.

Neil Davey of MyCustomer.com discusses the results of a recent CapGemini study around Customer Experience in ‘Customers: "Take Our Data and Money… Just Improve the Experience FFS"’.

Entrepreneur Graham Rand outlines “5 Reasons Customer Feedback Is Vital to Business Success”.


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