Issue 78

Customer Success Roundup: 4th August 2017

Sandra Pender
Aug. 4th, 2017

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


Kate Harvey of Chargify gives us “5 Actionable Tactics to De-Risk SaaS Price Experiments & Increase Revenue”.

Customer Success Evangelist Nichole Elizabeth DeMeré answers the difficult question — “What Actionable Steps Can We Take to Improve Communication Between Customer Success Team and Product Team?”.

MyCustomer Editor, Chris Ward walks us through some “Best Practices for Designing Engaging Customer Surveys”.

Eva Klein, Vice President of Customer Success at HubSpot, thinks that after sales and marketing, “Customer Success Is the Third Growth Engine of Business”.

Notion Capital's Paul Papadimitriou interviews Dan Steinman of Gainsight about “Customer Success in the Age of the Customer” [Podcast].

Andy Mura of Userlane muses on “The Status Quo of Customer Success in SaaS: Stats, Facts, Data, and Japanese Restaurants”.


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