Issue 99

Customer Success Roundup: 29th December 2017

Sandra Pender
Dec. 29th, 2017

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


Alexa Hubley of Unbounce champions professional development days and shares her learnings from one such day in “What Harvard Business Review Taught Me About Customer Happiness”.

Senior Customer Success Manager at Animoto, Brittany Bishop talks with Freshdesk about the inner-workings of her team in “Animoto's Secret Sauce to Customer Success: Being Authentic”.

KC Karnes of Clever Tap interviews Hila Qu, VP of Experiments & Retentions at Acorns, discussing “How to Design Scientific Experiments That Help Retain More Mobile App Users”.

Managing Partner at Temkin Group, Bruce Temkin makes predictions about the next year with his “15 Customer Experience Trends for 2018”.

Inspired by her morning coffee run, Elyse Simek of Userlane shares her observations on the Starbucks Customer Experience in “Caffeine and Customer Success: The Motors of Digital Transformation”.

Ha Nguyen, Product Partner at Omidyar Network, recognizes the importance of customer feedback to products, particularly in the early days in “How to Build Rockstar Products: Think Like Airbnb, ClassDojo, and Geekie”.


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