Akita's Customer Success Roundup For Friday, 6th May, 2022
Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.
In part II of a series, our CEO Clay Smith continues his look at data integration for Customer Success, specifically at the complex but key topic of how often data is refreshed (and why).
Oracle's Pradeepa Gunasekera looks at how big tech firms frame the work of a CSM in — "Customer Success Manager (CSM) — What to Expect?".
Dialpad's Jenna Bunnell shares — "A Comprehensive Guide to Customer Relations and How It Boosts Your ROI".
The TSIA's John Ragsdale looks at a complex process that will certainly involve CSMs in — "5 Best Practices to Migrate On-Prem Customer to SaaS".
Nigel Piper, Executive General Manager - Customer at Xero, looks at — "Customer Success: Strategies to Reduce Churn and Increase Customer Loyalty".
Sr. Director, Customer Success at RFPIO, Brian Hartley, evaluates a key part of the onboarding process in — "Startup to Scale - Why an Effective Sales to Customer Success Hand-Off is Critical".
How CS Teams Can More Effectively Leverage Customer Feedback / 12th May @ 11AM EST
Webinar with The Customer Success Collective and Pendo. Learn More
CSN Cafe Amsterdam / 16th May @ 7PM CEST
This cafe is designed for Customer Success professionals of all levels to meet, discuss challenges and share best practices. Learn More
CSN Cafe Cambridge / 18th May @ 5.30 BST
Designed for Customer Success professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More
CSN Cafe Lyon / 19th May @ 6.30PM CEST
Ces cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionne. Learn More
The Customer Conference — London / 15th & 16th June
Independent Customer Success event for tech and non-tech companies. Learn More
Never Miss an Issue
Get hand-picked Customer Success content from around the web, delivered to your inbox every Friday.
Akita is Customer Success Management software that will help your business retain its customers and grow revenue.