Issue 311

Akita's Customer Success Roundup For Friday, 25th March, 2022

Akita Administrator
Mar. 25th, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Head of Global Customer Engagement at Citrix, Artem Gurnov, looks at — "Switching to the Management Role in Customer Success: 5 Things to Consider".

iObeya's Aldric Chen explains how — "My Sales Revenue Skyrocketed 300% When I Start Engaging Clients Like a Customer Success Manager".

The team at Userpilot dig into — "User Offboarding In SaaS: How to Turn Churn Into An Advantage".

Sumit Aneja, CEO of Voxco, reveals — "The Secret to Retaining Unhappy Customers and Empowering Happy Ones".

Co founder of Hostt, Peter Daisyme, outlines — "4 Books to Improve Your Customers' Lifetime Value".

VP of Global Services at NS1, Evan Rich, explores — "Scaling a High Touch Model to Drive Customer Expansion".


CSN Master Class / 28th March @ 2PM CEST
Winning Strategies for Salary Negotiation in CS. Learn More

The Customer Confrence — Israel / 29th March
Largest conference in Israel fully dedicated to the international and Israeli Customer Success scene. Learn More

CSN Breakfast / 31st March @ 10AM CSET
How to stand out in your next CSM interview? Learn More

CSN Cafe Cambridge / 18th May @ 5.30 BST
Designed for Customer Success Professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More

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