Akita provides a Customer Success solution that works with SugarCRM

SugarCRM In Brief
Founded 2004
Founder(s) John Roberts
Headquarters Cupertino, California, USA
Price From $35 USD
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Company Profile

SugarCRM

SugarCRM is a software company based in Cupertino, California, USA. The company makes a web application, called Sugar, a customer relationship management (CRM) system that is both open-source and commercial open-source. In 2014 the company announced that they would be discontinuing the open-source version. Sugar is a Software as a Service (SaaS) product and sold by subscription. As of the release of Sugar 7, customers can opt to use, SugarCRM's Sugar Cloud, a partner, or public cloud services such as Amazon Web Services, Windows Azure, Rackspace Cloud or IBM SmartCloud. The company�s products include social selling, mobile, email marketing and analytics. Sugar is used by 1.5 million plus people in 120 countries and is available in 26 languages.

SugarCRM was founded in 2004 by John Roberts and together with Clint Oram, John Roberts, and Jacob Taylor commenced work on the SugarCRM open source project. The company was incorporated in California in June 2004. Roberts served as the CEO from 2004 to 2009, Oram was the vice president, and Taylor was the CTO & vice president of engineering. There are three levels of subscriptions available, Sugar Professional at $35 per month, Sugar Professional at $60 per month and Sugar Ultimate at $150 per month. The company also offers a free 7 day trial.

Data Retrieved

Information We Request

When you connect SugarCRM with Akita, we automatically collect information on the following:

Organization Every 2 hours
Person Every 2 hours
Integration Results

Your SugarCRM Customer Data in Akita

  • Once connected, your Akita account will begin populating with your SugarCRM data.
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your SugarCRM account, and from your other business tools.
Renewal SugarCRM Within Within 30 Days 30 Days AND +
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating SugarCRM with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with SugarCRM?

We'd love to hear them! Just email us at hello@akitaapp.com.