Akita provides a Customer Success solution that works with Smartsheet

Smartsheet In Brief
Founded 2006
Founder(s) Brent Frei, John Creason, Eric Browne, and Maria Colacurcio
Headquarters Bellevue, Washington, USA
Price From $14 USD
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Company Profile


Smartsheet is an online project management, collaboration, and productivity software application that enables businesses to manage projects, and tasks, sales pipelines, customer information, event schedules, and marketing campaigns. The product is similar to spreadsheets with additional features such as file sharing, integration, and work automation. The company is based in Bellevue, Washington and was founded in 2006 by Brent Frei, John Creason, Eric Browne, and Maria Colacurcio.

Smartsheet features include:

  • Collaboration
  • Calendars
  • Resource management
  • Web forms
  • Crowdsourcing

The software has other features that include Gantt charts, mobile, cell linking, file sharing, alerts, and reminders, and reporting, and also integrates with third party applications.

Smartsheet offers subscription plans on a monthly basis, depending on the number of creators required, starting from $14 when paid annually. There is also a fee applied per month for additional creators. Non-profit organizations and schools also receive a discount. Smartsheet offers a free 30 day trial to help companies evaluate the product.

Integration Results

Your Smartsheet Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Smartsheet data.
  • This data will appear alongside all your other customer interactions for a 360° view.
  • Segment your accounts based on data from your Smartsheet account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.


$72,900 MRR

CSM Insight Score
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Smartsheet with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with Smartsheet?

We'd love to hear them! Just email us at hello@akitaapp.com.