Akita provides a Customer Success solution that works with Sirportly

Sirportly In Brief
Founded 2004
Founder(s) Adam Cooke
Headquarters Poole, Dorset, UK
Price From £0 GBP
Website Visit 
Company Profile

Sirportly

Sirportly is a web-based helpdesk software platform for businesses that enables teams respond to customers, and chat privately within an all-in-one interface. aTech Media, a software development company, was founded in 2004 by Adam Cooke, and web developer, Adam Higgs, joined the company in 2005. Sirportly, a product developed by Poole, Dorset-based, aTech Media, was created in 2011.

Sirportly features include:

  • Message management
  • Reporting and analytics
  • Automation and workflow
  • Customer interaction

Sirportly also integrates with third party applications such as Facebook, and Twitter.

Sirportly offers a subscription plan of Sirportly Cloud on a monthly basis, depending on the number of users required, starting from free. There is a fee applied per user per month for additional users. Sirportly also offers a free 30 day trial of Sirportly Cloud to help companies evaluate the product. The company offers Sirportly Enterprise, a packaged software version that can be run on client servers, on a licence contract. The licence fee depends on the number of staff users required by a client to support. Sirportly also offers additional extras for support, service and mobile.

Integration Results

Your Sirportly Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Sirportly data.
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Sirportly account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Sirportly with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with Sirportly?

We'd love to hear them! Just email us at hello@akitaapp.com.