Akita provides a Customer Success solution that works with SendGrid

SendGrid In Brief
Founded 2009
Founder(s) Isaac Saldana, Tim Jenkins and Jose Lopez
Headquarters Boulder, Colorado, USA
Price From $0 USD
Website Visit 
Company Profile

SendGrid

SendGrid is a cloud-based email infrastructure service provider that assists businesses, and companies with email delivery. The company is based in Boulder, Colorado, and was founded in 2009 by Isaac Saldana, Tim Jenkins, and Jose Lopez.

SendGrid solutions include:

  • Transactional Email
  • Marketing Email
  • SendGrid Select

The software has features that include reporting, and analytics, email deliverability, and scalability, and also integrates with third party applications.

SendGrid offers subscription plans on a monthly or pay-as-you-go basis, depending on the volume of emails required, starting from free. There is also a monthly fee applied for additional IPs (Internet Protocols). SendGrid also offers a free package to help companies evaluate the product.

Data Retrieved

Information We Request

When you connect SendGrid with Akita, we automatically collect information on the following:

Campaign Every 2 hours
Connection Instructions

How to Connect SendGrid and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select SendGrid from the list of available integrations.

SendGrid

  • Fill in the form to complete the connection. For this, you will need your API Key from your SendGrid account.
API Key
Required

Submit
  • That's it – all done!
Integration Results

Your SendGrid Customer Data in Akita

  • Once connected, your Akita account will begin populating with your SendGrid data.
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your SendGrid account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating SendGrid with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with SendGrid?

We'd love to hear them! Just email us at hello@akitaapp.com.