Akita provides a Customer Success solution that works with Microsoft Office 365

Company Profile

Microsoft Office 365

Office 365 is a complete office productivity suite offered by Microsoft. Tools include:

  • Word
  • Excel
  • PowerPoint
  • Outlook
  • OneNote
  • OneDrive

Akita pulls in customer correspondence from Office 365 forming a key component of your 360-degree customer view.

Data Retrieved

Information We Request

When you connect Microsoft Office 365 with Akita, we automatically collect information on the following:

Email Every 6 hours
Integration Results

Your Microsoft Office 365 Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Microsoft Office 365 data.
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Microsoft Office 365 account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Microsoft Office 365 with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with Microsoft Office 365?

We'd love to hear them! Just email us at hello@akitaapp.com.