Akita provides a Customer Success solution that works with Jira

Data Retrieved

Information We Request

When you connect Jira with Akita, we automatically collect information on the following:

Ticket Every 12 hours
User Every 12 hours
Connection Instructions

How to Connect Jira and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select Jira from the list of available integrations.

Jira

  • Click the link to begin the connection process.

Connect

  • Within Jira follow the prompts to approve the Akita integration.
  • That's it – all done!
Integration Results

Your Jira Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Jira data.
Bresler's Ice Cream

Ticket Submitted

  • Source Web
  • Priority Medium
  • Status Open
  • Description Hello, I'm having problems adding a new user. Help! Thanks, Janet.
Created on 18 June 2019 @ 09:48 AM
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Jira account, and from your other business tools.
Ticket Jira Status Status Open Open AND +
MRR Chargebee More Than > $1000 1K AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Jira with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

Thank you for your interest in Akita!
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Have questions about how Akita Integrates with Jira?

We'd love to hear them! Just email us at hello@akitaapp.com.