Akita provides a Customer Success solution that works with Groove

Groove In Brief
Founded 2013
Founder Alex Turnbull
Headquarters Fully Remote Team
Price From $19 user/mo
Website Visit 
Company Profile

Groove

Groove is the self-proclaimed "world's simplest help desk". It's software built for small teams who want to deliver personal customer support that looks just like a regular email. Groove has one super simple shared inbox where the whole team can work from so nothing falls through the cracks.

Groove's features include:

  • Ticket Management
  • Live Chat
  • Private notes
  • Canned replies
  • Assignments
  • Knowledge Base
  • Basic Reporting
Connection Instructions

How to Connect Groove and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select Groove from the list of available integrations.

Groove

  • Fill in the form to complete the connection. For this, you will need your Subdomain and Private Token from your Groove account.
https:// Subdomain .groovehq.com
Required
Private Token
Required

Submit
  • That's it – all done!
Integration Results

Your Groove Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Groove data.
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Groove account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Groove with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with Groove?

We'd love to hear them! Just email us at hello@akitaapp.com.