Use powerful filters to create fine-grained lists of Accounts and Contacts.
Manage your day-to-day Customer tasks using the view that makes you the most productive.
Build bespoke Account and Contact Health Scores to fit your unique business.
Create scalable, repeatable processes with automated Playbooks.
Add key Metrics and Segments to Dashboards to give instant access to important information.
Customer support is a set of customer services that assists customers in using a product correctly, and cost efficiently. Customer support automation requires a knowledge base or database of information on related issues, and how these can be resolved, and are delivered by case management. A customer support automation solution often includes both self, and assisted support. Customer service is the provision by a business of advice, and assistance to customers preceding, throughout and following a purchase of goods or services. Good customer service addresses customers' needs and wants, builds customer relationships, increases product sales, leads to customer satisfaction, and creates a positive customer experience.
Akita SaaS Business Application Directory offers a selection of software from the leaders in customer support. Akita integrates with your existing customer support software providing you with a dynamic timeline of customer interactions, intelligent customer alerts, and a prioritized list of at-risk customers. Akita helps your business reduce customer churn, and increase customer retention, and sales so you can keep your customers happy.
Can't find the application you are looking for?
We regularly add new integrations. Email your integration request to firstname.lastname@example.org.