Use powerful filters to create fine-grained lists of Accounts and Contacts.
Manage your day-to-day Customer tasks using the view that makes you the most productive.
Build bespoke Account and Contact Health Scores to fit your unique business.
Create scalable, repeatable processes with automated Playbooks.
Assemble a unified-view of each Account with data from over 100 SaaS integrations.
Add key Metrics and Segments to Dashboards to give instant access to important information.
Similar to the Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT), CES comes in the form of a concise survey. We ask the customer to rate the accuracy of the statement: "The organization made it easy for me to handle my issue." Customers can choose one of the following options: Strongly Disagree/ Disagree/ Somewhat Disagree/ Neutral/ Somewhat Agree/ Agree/ Strongly Agree. The CES is then calculated by aggregating the replies.
CES can be useful when determining areas of a product to improve or which company touchpoints need an overhaul. It is a complimentary metric to the other Voice of the Customer KPIs.
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