Akita provides a Customer Success solution that works with Crisp

This integration will be made available in an upcoming release — please contact sales@akitaapp.com for more details.
Data Retrieved

Information We Request

When you connect Crisp with Akita, we automatically collect information on the following:

Person Every 24 hours
User Every 24 hours
Conversation Every 24 hours
Connection Instructions

How to Connect Crisp and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select Crisp from the list of available integrations.


  • Fill in the form to complete the connection. For this, you will need your Website Id, Email Address, and Password from your Crisp account.
Website Id
Required (https://app.crisp.chat/website/XXXXX-XXXXX-XXXX)
Email Address
Required (Used once to retrieve token)

  • That's it – all done!
Integration Results

Your Crisp Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Crisp data.
Bresler's Ice Cream
  • janet@nationallumber.com wrote... Hi, Just a quick question – are you planning to add "export to Excel" functionality to your reports section? Thanks, Janet.
Created on 23 October 2021 @ 07:00 PM
  • This data will appear alongside all your other customer interactions for a 360° view.
  • Segment your accounts based on data from your Crisp account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.


$72,900 MRR

CSM Insight Score
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Crisp with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

Thank you for your interest in Akita!
We will be in touch shortly.
Hmmm...something went wrong but our technical team is looking into it.
We'll have a fix in place soon. We're really sorry about this.

Have questions about how Akita Integrates with Crisp?

We'd love to hear them! Just email us at hello@akitaapp.com.