Akita provides a Customer Success solution that works with Brightpearl

Brightpearl In Brief
Founded 2007
Founder(s) Chris Tanner and Andrew Mulvenna
Headquarters Bristol, UK
Website Visit 
Company Profile

Brightpearl

Brightpearl is a cloud-based all-in-one commerce platform application for SMBs (Small to Medium Businesses) and retail businesses. Brightpearl offers their products as a SaaS (Software as a Service).

Brightpearl, previously Pearl, was founded in 2007 by Chris Tanner and co-founded by Andrew Mulvenna in 2008. Brightpearl is privately owned and funded by Eden Ventures and Notion Capital. Brightpearl's board members include former BBC Dragon, Doug Richard and former Executive Director of Siebel Systems, Salman Malik. The company headquarters are located Bristol, UK and has offices in San Francisco, California, USA.

Product features:

  • Inventory
  • Accounting
  • Orders
  • Customer Relationship Management (CRM)
  • Suppliers
  • Reporting
  • Point-Of-Sale (POS)
  • Customer data
  • Shipping
  • Purchasing
  • Multichannel

Brightpearl integrates with Amazon, eBay, Shopify, Magento, MailChimp, Google Apps and Bigcommerce, and major shipping carriers. Brightpearl was also featured on the BBC, Tech Crunch, The Telegraph and Financial Times. Brightpearl also provides support to their customers that include documentation, training videos, a forum, webinars and contact support.

Integration Results

Your Brightpearl Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Brightpearl data.
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Brightpearl account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Brightpearl with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with Brightpearl?

We'd love to hear them! Just email us at hello@akitaapp.com.