Akita provides a Customer Success solution that works with Basecamp Classic

Basecamp Classic In Brief
Founded 1999
Founder(s) Jason Fried
Headquarters Chicago, Illinois, USA
Price From free
Website Visit 
Company Profile

Basecamp Classic

Basecamp Classic is a web-based project management application that enables businesses, freelancers, companies, and corporations to manage projects, and combine customer service. 37signals, a web design company, was co-founded by Jason Fried, Ernest Kim, and Carlos Segura in 1999. Jason Fried is the only remaining founder in the company. Since 2003, the company began shifting their focus from web design to web applications, and in 2014, 37signals was renamed Basecamp. The software application was first launched in 2004 using Ruby on Rails, created by the 37signals programmer, David Heinemeier Hansson. The company is based in Chicago, Illinois and creates other applications including Backpack, Campfire, and Highrise, and provides services, and tools such as The Job Board & Gig Board, Sortfolio, Know Your Company, and We Work Remotely. There are two free web applications available, Ta-Da List, and Writeboard. Basecamp retained their website blog, Signal vs Noise, which was launched in 1999.

Basecamp features include:

  • Project management
  • Contact management
  • Task management
  • Accounting and billing

The software has other features that include calendar, activities, mobile, milestones, time tracking, and private messaging. The company provides applications, and third party applications that integrate with Basecamp for mobile, and desktop, time tracking, invoicing, and accounting, reporting, charts, planning, file backup, and synchronisation, software development, marketing, design, and asset management, customer service, and support, contracts, and proposals.

Basecamp offers subscription plans on a monthly basis, depending on the number of active projects, and data storage required, starting from free. The company also offers a free 30 day trial to help businesses evaluate the product.

Integration Results

Your Basecamp Classic Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Basecamp Classic data.
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Basecamp Classic account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Basecamp Classic with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with Basecamp Classic?

We'd love to hear them! Just email us at hello@akitaapp.com.