Blog

Does IoT need Customer Success Managers?

Barry Devon
Aug. 12th, 2016

At Davos World Economic Forum 2016, there was much talk of the 4th Industrial revolution. The man who literally wrote the book on it, Professor Klaus Schwab, defines this revolution as being "…characterized by a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres."

As this revolution unfolds, we will see deeper integration of digital and 'real-world' systems, the Internet of Things (IoT) and cloud computing. The physical things we build, the software we write, data we collect, our communications systems, our transport systems and our very own biology will become ever more deeply interconnected. Interconnected and tracked.

Read More

Customer Success and the Hospital Pass

Akita Administrator
Feb. 11th, 2016

Read More

OK, who ruined my renewal?

Akita Administrator
Sep. 15th, 2015

Read More

How to Nudge Your Way to Customer Success

Akita Administrator
Aug. 7th, 2015

Read More

Buzz and Customer Loyalty

Akita Administrator
Aug. 8th, 2014

Read More