[Update 7th February 2022 - If you are a quota carrying CSM, check out our FREE tool to help you figure out how to achieve your sales target].
CSMs from over 90 SaaS firms participated in our 2016 Customer Success Managers Survey. Over the next few weeks I will be reflecting on some of the results and asking how the Customer Success community might deal with some of the challenges and issues identified in the survey.
Let’s look at the results that deal with sales commissions and the Customer Success manager.
Here are some of the facts: